Return Policy | GM Parts Now Return Policy
In order to start the return process, we will need some information from you first. Please be sure the order was originally placed with GMPartsNow and not a different website! If you purchased a part on eBay and need to return it, please begin a return request directly through eBay.
Then simply fill out our easy return form.
Our Super Flexible Return Policy
GM Parts Now strives to make returns easy, even when you order the wrong part or when you decide you just don't need the part! Other online parts distributors will refuse to accept returns, even when you get the wrong part because of their website. Sometimes they will even blame you for ordering the wrong part! We don't do any finger pointing at GM Parts Now. In general, we strive to accept returns for any items that have not been installed or damaged by you. But, of course, our legal department had to make it more complicated and get super specific. On this page you should find all your answers to our return policy. If you have any questions on the points below, just email us at firstname.lastname@example.org or call our customer service line at 888-835-1789. We are available to talk from 10 a.m. - 4 p.m. EST.
We Also Guarantee...
GMPartsNow.com guarantees the workmanship of the products sold. We also guarantee a reasonable return policy for damaged products. Be sure to keep reading!
GM Parts Now is committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. Within 90 days of receipt of your order, you may return products that:
- Are in their original manufacturer packaging (shipping packaging can be opened)
- Have original manufacturer information
- Are not used, installed, or disassembled
- Sealed packages are not opened
- Are not damaged due to incorrect installation
- The item is not a hazardous material (HAZMAT)
- Do not have missing parts, hardware or instructions
- Are in original, unaltered condition (have not been installed, painted/sanded, or worked on in any way)
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued to the same method of purchase used. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted. If we accept a return that does not meet the criteria above the 20% restocking fee may be applied at the discretion of our returns department. Items incorrectly shipped to GMPartsNow.com will not be returned. Items not purchased from GMPartsNow.com will not be accepted. If we accept a return with a purchase date of greater than 90 days from return date, a 20% restocking fee will apply. A restocking fee is necessary to help GMPartsNow.com maintain appropriate inventory levels and to keep the high demand products on the shelf for availability.
**If you used a pre-paid credit card or gift card you are urged to contact our customer service department to arrange credit to a different source, if you no longer possess the card we are unable to re-issue a credit once it has been processed through our system.
GM Parts Now will issue a full refund for any returned products when your return meets the above requirements. The only exception to this is HAZMAT (hazardous material) items. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order. In all cases, the cost of shipping will be credited only if the return is a result of our error.
Parts ordered through one of our 3rd party discontinued warehouses are non-returnable and may not be canceled once the order has been submitted to our source. You will be notified by email prior to processing the order that your part falls under this category as they are not always clearly marked online. We strongly recommend letting us double check part numbers with your VIN to ensure you are going to receive the correct part.
$150 will be deducted from your refund for refused freight shipments, all other refused shipments will be accepted as a return minus original shipping and the cost incurred from the refusal.
Most refunds are issued within 3-5 business days. Any shipment returned via freight service may take longer to process.
If you receive a damaged shipment you must notify us within 10 business days, preferably by email with pictures of the damage. Freight shipments must be inspected for damage before signing for delivery, damaged freight shipments are best handled by rejecting the entire shipment. In cases where there are multiple parts and only one part damaged, have the specific piece damaged noted on the bill of lading before signing for delivery. Failure to note damage on freight shipments may result in a denial of a damage claim.
GM Parts Now will not refund any labor costs incurred by you or the installer of the products purchased at this website. Parts that are painted are considered "paint to match" and do not come pre-painted to match your vehicle, costs involved with painting parts are not included in the sale price. Some electrical parts (modules/window switches) require programming to function properly after installation and not all parts are marked as such in the listing, costs required to program parts are not included in the sale price.
Procedure for Returns
Before a return is shipped back to us, you must contact us and let us know. Returns must be shipped back with a copy of the order's original invoice. The best way to contact us is by filling out our easy return form. After you complete the return form, you will be taken to a page with return instructions. GMPartsNow.com is not responsible for any costs incurred for returning orders for any reason, unless a GMPartsNow.com representative provides a shipping label.
We apologize, but we cannot accept returns of HAZMAT items for reasons of liability. HAZMAT items are clearly labeled in our catalog. You will be alerted that an item is HAZMAT before you place your order.
If you would like to return an item associated with a core return value, please submit your request through our Returns form. Please note:
- All fluids must be drained from the core
- The core must be securely wrapped in plastic and sealed
- Cores must be returned in the packaging used for the original shipment
- All core labels and GM part number labels must remain on box and not be damaged or unreadable
- Your core will be inspected to determine if the core is rebuild-able
- Core return shipping charges are the responsibility of the customer. These are not refundable.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact us. Email us at email@example.com.