Frequently Asked Questions & Tips from the Parts Experts
How do I cancel an order?
All cancellation requests must be made in writing via email to firstname.lastname@example.org
Are these real GM Parts?Yes! We are a Genuine GM Parts Distributor
Are there any current shipping promotions?
Yes! Standard shipping is half off for orders over $299 when promo code "HALFSHIP299" is used during the checkout. For details, please visit our promotions page.
How long before GMPartsNow.com ships my order?
While we do our best to maintain a comprehensive inventory based on national sales demand, we do not stock every GM part. The majority of our orders ship in 1-3 business days. Some GM warehouses take 5-7 business days to ship parts. On a rare occasion, some special orders or parts back ordered by the manufacturer may take up to 10 business days to arrive before shipping. If your order is urgent, please contact us via email@example.com to confirm inventory/availability BEFORE placing your order.
How can I pay for my parts?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER Credit cards over our SECURE Online order form. PAYPAL is also an available method of payment.
What if I do NOT have a Credit card?
Then you cannot order online from the Order Form. This form is electronically setup up to accept, verify credit cards, and ship all in one simple process. We do not ship COD.
What does my order status mean?
Take a look at our Order Status Flow Chat for more information. See Chart!
Why am I not able to find a phone number to reach you?
We are not a large call center and have found we are most efficient with helping resolve issues via email. If an issue is found on your order you will receive an email from us, after receiving your response we are able to address the issue and provide a more complete response. Our average response time is around 8.5 hours and rarely exceeds 24 hours, aside from requests that carry over the weekend.
What Warranties are on Your Parts?
All parts are warrantied by the respective mfg for generally 1 year, unlimited mileage, normal "Wear & Tear" excepted. Items that do normally wear, brake rotors, pads, filters, etc are covered for product defects. There are no warranties, express or implied, of merchantability, or fitness for a particular purpose. Nor are there any warranties which extend beyond the description on the face hereof. All goods are sold and delivered as is, and with all faults. GMPartsNow.com makes NO representation or promise with respect to the quality or the anticipated performance of this equipment. Further, GMPartsNow.com shall NOT be responsible for any consequential, incidental, or contingent damages, or costs incurred of any kind whatsoever, including, but not limited to, the costs incurred directly or indirectly in relation to goods sold by GMPartsNow.com.
What happens if I order the wrong part?
If you order the wrong part it will be your obligation to email us to inform us of the return/exchange. Returns are accepted for up to 90 days from the sale date. If we accept a return that is 90 days or older, a 30% restocking fee will apply. All parts must be returned in the same original box as received.
What happens if I order the right part, but am shipped the wrong part?
If we make an error and ship you the wrong part, kindly email us at firstname.lastname@example.org and we will promptly correct the mistake and re-ship the correct part at no additional cost to you. We will issue a call-tag accompanying the correct part, or we may send you return label via email.
Will the part come painted to match my vehicle?Exterior body parts come primed ready for paint, you will need your local body shop to paint the part before installation. Interior trim pieces usually come in the correct color according to the VIN. For more information on a specific part number, contact us.
What is a "CORE" Charge?
A core deposit is usually added to a rebuilt or re-manufactured product. This deposit is generally added to alternators, starters, power steering pumps, driveshafts, etc. The respective rebuilders add this charge to insure that they receive a rebuildable part back to continue the process. Core charges are added to the total sale amount. It works like this... We send you the part and add the core deposit to your bill. You install the part remembering to keep the original box it came in... (VERY IMPORTANT) Then you return the core. We ask that you include a copy of the original invoice and state “CORE” on the invoice with the returned core. Always have your purchase date and original invoice number ready when calling. Core return shipments are at the buyer’s expense. When we receive the core, and after it is found acceptable by our inspectors, we will issue a refund using the same method of payment for the initial sale. There is a 90 day time limit on core returns. No refunds after 90 days.
What happens if I simply decide I do not want the parts I ordered?
No Problem. We request such returns be made within 90 days of receipt. See our Return Policy before returning.
What if I receive a damaged box?
You must immediately contact the respective shipping company. UPS Packages 1-800-742-5877 Federal Express 1-800-463-3339 The carrier is solely liable for shipping damages. Explain to them the nature of the problem or damage; give them your name, address, and the tracking number from the box. They will advise you on the claim procedure. Get the damage control number the date/time and the name or ID number of the person you talk with from the carrier. Then, call our customer support to notify us. We will then work with you to exchange/replace affected parts. You may be required to purchase a 2nd part and wait for refund from carrier.
Does GMPartsNow.com ship internationally?
We do not offer any international shipping options at this time. We are able to ship to freight forwarders here in the United States however, we are not responsible for any damage that may occur after delivery to the forwarder. International customers looking to use this option are urged to use a Verified PayPal account for payment and have the forwarder's address registered as a verified shipping address on the account before payment is made.
Is GMPartsNow.com able to assist with export documents?
We are unable to assist in document filings for customers who intend to re-ship orders internationally per the GM/GM dealer export agreement:
GM Dealers exporting outside of the United States are not allowed to provide any products, services, and/or technical data (items) to customers residing in countries where GM has authorized parts distributors. GM has no obligation to assist the GM Dealer with any type of export transactions including; but not limited to classification, licenses, clearance filings and/or any other information/documentation required for an export. It is the GM Dealer(s) sole responsibility to abide by all U.S. and other country export compliance laws and regulations.