Tips on GM Parts Now Chat

Tips from our Experts for a Better Chat Experience

Get Help Finding Your Parts

• Chat can be used to check an order status, look up part numbers, and answer questions about a return or warranty

• Use chat to get real time answers to your parts questions

• You can upload pictures of a part you may need in the options tab inside the chat box once a chat is started

• You can use chat to check a part’s availability

Have Your VIN Ready

• If available, have the last 8 characters of the VIN ready for our sales team

• Having your VIN ready allows our team to ensure fitment of your part

Add Your Email

• By adding your email address to the chat, we can contact you if the chat is interrupted

• Transcripts are emailed to you as well for future reference if an email is added to a chat

• Orders cannot be placed over chat but a quote can be emailed to you with the parts you need with pricing and a shipping estimate

• Adding an email to a chat does not sign you up for any newsletters or promotional deals

Chat Hours

• There is a real, experienced GM Parts Now Parts Consultant on the other end of the chat (you can meet our team here!)

• We're avaialble between the hours of 8am - 5pm EST 

• If the chat service is not available you can "leave a message" typing your message into the chat box and pressing send

Learn About Current Offers and Specials

• Questions about promo codes can be answered with our chat service

• Chat is a great way to contact us if phone lines are busy